Frequently Asked Questions

What is CheckUpOnMe?

CheckUpOnMe is a wellness check-in service that sends you regular messages — by email, SMS, voice call, or browser notification — and alerts your designated emergency contacts if you stop responding. It's a simple safety net for people who live alone, travel frequently, or want peace of mind for their loved ones.

How does a check-in work?

At the time(s) you configure, CheckUpOnMe sends you a check-in message. You simply respond to confirm you're okay — by replying to an SMS, pressing a key during a phone call, clicking a link in an email, or dismissing a push notification. If you don't respond after a set number of consecutive check-ins, your emergency contacts are notified.

What happens if I miss a check-in?

One missed check-in on its own won't trigger an alert. You control the "miss threshold" — how many consecutive missed check-ins must occur before your emergency contacts are notified. This prevents a single forgotten response from causing a false alarm.

Who are my emergency contacts?

Emergency contacts are people you designate — a family member, friend, neighbor, or anyone you trust. When an escalation is triggered, they receive a message letting them know you haven't responded to recent check-ins. You are responsible for getting their permission before adding them.

What check-in channels are available?

• Email — a check-in link sent to your inbox.
• SMS — a text message you reply to.
• Voice call — an automated call where you press a key to confirm.

You can enable one or more channels simultaneously in your account settings.

How do I pause or stop check-ins temporarily?

You can pause your schedule at any time from your dashboard without deleting your account or contacts. When you're ready to resume, simply re-enable your schedule.

Is my data kept private?

Yes. We do not sell your personal information or use it for advertising. Your data is used only to deliver the service. See our Privacy Policy for full details.

How do I cancel my subscription?

You can manage or cancel your subscription at any time from the Billing section of your account. Cancellation takes effect at the end of your current billing period. You can also delete your account entirely from the Profile settings page.

How do I opt in to or unsubscribe from SMS messages?

SMS is optional. After you create an account, add your mobile number in Profile & Notifications and check the box agreeing to receive SMS text messages. Consent is not bundled with our Terms or Privacy Policy. Reply STOP to any SMS to opt out, or disable SMS in your account settings. Full opt-in language, sample messages, and frequency details are on our SMS Terms page.

I still have a question — how do I contact you?

Use our contact form and we'll get back to you as soon as possible.